1. Introduction
At CS Gaming Hub, we strive to ensure your satisfaction with all our products and services. This Refund Policy outlines the guidelines and procedures for requesting refunds for purchases made through our website.
By making a purchase on CS Gaming Hub, you agree to the terms outlined in this Refund Policy. Please read this policy carefully before making any purchases.
2. Products and Services Eligible for Refund
The following products and services offered by CS Gaming Hub may be eligible for refunds, subject to the conditions specified in this policy:
2.1 Digital Products
- Premium guides and strategy content
- Exclusive video tutorials
- Analytics tools and software
- Digital event tickets that have not been used
2.2 Subscription Services
- Premium membership subscriptions
- Data analysis subscriptions
- Community access subscriptions
2.3 Physical Merchandise
- Branded apparel
- Gaming accessories
- Promotional items
3. Refund Eligibility Conditions
Refund eligibility varies based on the type of product or service purchased:
3.1 Digital Products
Digital products may be eligible for a refund if:
- The request is made within 14 days of purchase
- You have not downloaded, accessed, or used the digital content
- The product is demonstrably defective or not as described
Note: Once digital content has been downloaded, accessed, or used, it is generally not eligible for a refund due to the nature of digital goods.
3.2 Subscription Services
Subscription services may be eligible for a refund if:
- The request is made within 14 days of the initial subscription purchase
- For annual subscriptions, a pro-rated refund may be issued for the unused portion if cancelled after the initial 14-day period
- The service has experienced significant outages or has not been delivered as described
Note: Monthly subscriptions are not eligible for partial refunds but can be cancelled to prevent future billing.
3.3 Physical Merchandise
Physical merchandise may be eligible for a refund if:
- The request is made within 30 days of receiving the item
- The item is returned in its original condition, unused, and with all original packaging and tags
- The item is defective, damaged upon arrival, or significantly different from its description
Note: Return shipping costs for physical merchandise are generally the responsibility of the customer unless the return is due to our error or a defective product.
4. Refund Process
To request a refund, please follow these steps:
4.1 Submit a Refund Request
- Log in to your CS Gaming Hub account
- Navigate to the "Order History" section in your account dashboard
- Find the order you wish to request a refund for and click "Request Refund"
- Complete the refund request form, providing all required information, including the reason for your refund request
- Submit your request
Alternatively, you can email our customer support team at support@csgaminghub.com with your order number and refund request details.
4.2 For Physical Merchandise Returns
If you are returning physical merchandise:
- Wait for our team to review your refund request
- If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions
- Package the item securely with all original packaging and documentation
- Include the RMA number on the outside of the package
- Ship the package to the address provided in the return instructions
- Provide tracking information to our customer support team
The return shipping address for physical merchandise is:
CS Gaming Hub Returns
Attn: Returns Department
61 Lewis Springs
Samuelstad B63 4JQ
United Kingdom
5. Refund Processing Timeframes
Once your refund request has been received and approved, the processing timeframes are as follows:
5.1 Digital Products and Subscriptions
- Refund approval decision: Within 3-5 business days of request submission
- Refund processing: Within 5-7 business days after approval
5.2 Physical Merchandise
- Refund approval decision: Within 3-5 business days of request submission
- Return period: You will have 14 days to return the item after receiving return instructions
- Inspection period: 3-5 business days after we receive your returned item
- Refund processing: Within 5-7 business days after inspection approval
5.3 Payment Method and Timing
Refunds will be issued to the original payment method used for the purchase:
- Credit/Debit Card: 5-10 business days to appear on your statement after processing
- PayPal: 3-5 business days after processing
- Bank Transfer: 5-7 business days after processing
Note: The actual time for a refund to appear in your account may vary depending on your financial institution's policies.
6. Exceptions and Non-Refundable Items
The following purchases are generally not eligible for refunds:
- Digital content that has been downloaded, accessed, or used
- Subscription services after the initial 14-day period (except as noted for annual subscriptions)
- Event tickets within 7 days of the event date
- Personalized or custom-created merchandise
- Gift cards and promotional credits
- Purchases made using promotional codes or discounts of more than 50% off
6.1 Special Circumstances
In certain cases, we may consider refund requests outside our standard policy:
- Account compromise or unauthorized purchases (documentation required)
- Technical issues that completely prevent access to purchased content (must be verified by our technical team)
- Extenuating personal circumstances (considered on a case-by-case basis)
For special circumstances, please contact our customer support team directly at support@csgaminghub.com with documentation supporting your claim.
7. Cancellation of Recurring Subscriptions
You may cancel a recurring subscription at any time:
- Log in to your CS Gaming Hub account
- Navigate to "Subscriptions" in your account dashboard
- Select the subscription you wish to cancel
- Click "Cancel Subscription" and follow the prompts
Cancelling a subscription will stop future billing but will not automatically generate a refund. Access to subscription benefits will continue until the end of the current billing period.
7.1 Subscription Refund Eligibility
Subscription refunds are handled according to the following guidelines:
- Cancellations within 14 days of initial subscription: Full refund if the service has not been substantially used
- Monthly subscriptions: No prorated refunds for partial months
- Annual subscriptions: Prorated refund may be issued for the unused portion after the initial 14-day period
8. Contact Information for Refund Inquiries
If you have questions about our refund policy or need assistance with a specific refund request, please contact us through one of the following methods:
When contacting us about a refund, please have your order number and purchase details ready to expedite the process.
9. Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page will be revised to reflect the most recent update.
For significant changes, we may notify you through an email notification or a notice on our website. We encourage customers to review our Refund Policy periodically to stay informed about our refund terms.
Any changes to our Refund Policy will only apply to purchases made after the revised policy is posted.
